Delivery time is up to 1-7 business days across the country. In most cases, it will arrive sooner (:

>> Home Delivery Service

Free home delivery for all orders over 299 ILS

For orders up to 299 ILS – 20 ILS

• The courier coordinates in advance and arrives within 7 business days at a private address or workplace address.
• Please note: Deliveries are made between 08:00-18:00, so it is recommended to provide an address where you will be present during these hours.

• Home delivery is active throughout the country. Delivery takes place from the next business day after the order is confirmed by the credit card company, on business days only. A business day ends at 16:00.

 

Frequently Asked Questions about Deliveries:

• Does the courier coordinate before arrival?

Of course! The courier will contact you before arriving to confirm you are home. You will also receive an SMS several hours beforehand.

• What if I'm not home when the courier arrives?

If you are not home, you can authorize the courier to leave the package by the door or in the electrical cabinet. Please note that in such a case, May Annabelle or the delivery company will not be responsible for any damage and/or loss or other direct or consequential damage of any kind that may occur to the package as a result.

• Is it possible to change the delivery address after completing the order?

To change the address, please contact customer service on Sundays-Thursdays between 16:00 and 19:00, via WhatsApp or phone: 054-2985616 Click here to send a message directly to our WhatsApp

Please note that changing the address may delay the delivery of your package.

 

Exchanges and Returns

Want to exchange?

• Items purchased on the website can be exchanged up to 14 days from the date of receipt, provided they have not been used.
• Exchanges can be made with a courier for a fee of 35 ILS (Click here to order a courier for an exchange) or by sending the item to us via registered mail, and upon receipt, we will send back the desired item.
• Items purchased on sale can be exchanged within one week from the date of receipt.

Want to return?

• Items can be returned for store credit or a refund, up to 14 days from the date of receipt, provided they have not been used and have no defect/damage, in accordance with the Consumer Protection Law.
• No credit or refund will be given for shipping fees.

How to send back?

• You can send with a courier for a fee of 35 ILS (Click here to order a courier for a return) or send to us via registered mail.
• If you choose to send the item back to us, please send it by registered mail only to the address: May Annabelle, 10 Rubinstein Street, Haifa, Phone: 054-2985616. The item must be well-packaged in its original packaging, along with a note including your name, phone number, and reason for sending the item. Please ensure our address is clearly marked on the package. We will contact you upon receipt of the package.
• For a product purchased at a discount, an exchange will be possible according to the amount paid for the item at the time of purchase, as it appears on the sales invoice, and not at the full price of the product.
• In case of transaction cancellation after the product has been shipped, a monetary credit will be given for the purchased item, but not for shipping fees.
• The credit will be processed only after receiving and inspecting the product by May Annabelle. The credit will be granted provided that the product is returned unused and without defect or damage. If the product is returned not as stated, the customer will not be credited (neither monetary credit nor a credit voucher). May Annabelle has the sole discretion regarding the condition of the returned product.
• Any credit will be transferred only to the credit card from which the order was placed, and according to the timelines of the credit card company or PAYPAL. Upon cancellation of the transaction, the payment method will be credited minus cancellation fees of 5% of the transaction value or 100 ILS, whichever is lower.
• The refund will be processed within a maximum of 14 days from the date of return of the item, and will be made under the same terms as the original transaction.