Shipping and Returns

Delivery time is up to 1-7 business days throughout the country. In most cases, it will arrive sooner (:

>> Home Delivery

Free home delivery on all orders over 299 NIS

For orders up to 299 NIS – 20 NIS

• The courier will coordinate in advance and arrive within 7 business days to a private address or a workplace address.
• Please note: Deliveries are made between 08:00-18:00, so it is recommended to provide an address where you will be present during these hours.

• Home delivery is active throughout the country. Delivery is made from the next business day after credit card order approval, on business days only. A business day ends at 16:00.

 

Frequently Asked Questions about Shipping:

• Does the courier coordinate before arrival?

Of course! The courier will contact you before arriving to confirm that you are home. You will also receive an SMS a few hours prior.

• What if I'm not home when the courier arrives?

If you are not home, you can authorize the courier to leave the delivery by the door or in the electricity cabinet. Please note that in such a case, My Annabel or the courier company will not be responsible for any damage and/or loss or other indirect or consequential damage of any kind that may occur to the shipment as a result.

• Can I change the shipping address after completing the order?

To change an address, please contact customer service on Sundays-Thursdays between 16:00 and 19:00, via WhatsApp or phone: 054-2985616 Click here to send a message directly to our WhatsApp

Please note that changing the address may delay the delivery of the shipment.

 

Exchanges and Returns

Want to exchange?

• Items purchased on the website can be exchanged up to 14 days from the date of receipt, provided they have not been used.
• You can exchange with a courier for a fee of 35 NIS (Click here to order a courier for an exchange) or send it to us by registered mail, and once we receive it, we will send back the requested item.
• Items purchased on sale can be exchanged within one week from the date of receipt.

Want to return?

• Items can be returned for website credit or a monetary refund, up to 14 days from the date of receipt, provided they have not been used and have no defect/damage, in accordance with the Consumer Protection Law.
• No credit or monetary refund will be given for shipping fees.

How to send back?

• You can send with a courier for a fee of 35 NIS (Click here to order a courier for a return) or send it to us by registered mail.
• If you choose to send the item back to us, please send it by registered mail only to the address: My Annabel, Rubinstein Street 10, Haifa, Phone: 054-2985616. Please pack the item securely in its original packaging, along with a note including your name, phone number, and the reason for sending the item. Please ensure that our address is clearly stated on the package. We will contact you upon receipt of the package.
• For a discounted item, an exchange will be possible according to the amount paid for the item at the time of purchase, as shown on the invoice, and not at the full price of the item.
• In case of cancellation of a transaction after the product has been shipped, a monetary credit will be given for the purchased item and not for the shipping fees.
• The credit will be processed only after receiving and inspecting the product by My Annabel. The credit will be given provided that the product is returned unused and/or without defect and/or damage. If the product is returned not as stated, the customer will not be credited (neither monetary credit nor credit voucher). My Annabel has the sole discretion regarding the condition of the returned product.
• All credits will be transferred only to the credit card from which the order was made, and according to the timelines of the credit card company or PAYPAL. Upon cancellation of the transaction, the payment method will be credited less a cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower.
• The monetary refund will be processed within a maximum of 14 days from the date of return of the item, and will be made under the same terms as the original transaction.