Questions and Answers

All our jewelry is made of pure silver, Sterling Silver 925. Some are rose gold plated 14k. All jewelry comes with a hallmark and is set with cubic zirconia.

The warranty applies to all our jewelry and is valid for 12 months from the date of order on the website.
The warranty covers fallen stones or tarnished jewelry. The warranty does not cover loss, breakage, scratches, or tears.

Occasionally clean the jewelry with a special silver polishing cloth. Store the jewelry in an open, dry place, not in a humid environment. All jewelry is set with cubic zirconia. To keep them sparkling as they were received, we recommend not getting them wet. Cubic zirconia can lose its luster in water over time. Do not get plated jewelry wet. Over time, with exposure to water, the plating may wear off.

You can get our silver jewelry wet without any concern.
Do not shower with rose gold plated jewelry to preserve the plating for a longer time.

That's exactly why we created a guide to help you figure out your size. In any case, even if you order and the size isn't right, you can exchange it. For the size guide, click here

It's really simple! You choose the items you want, add them to your shopping cart, and select your payment method: PAYPAL or credit card.
Your order will arrive within 7 business days.
You can also place a phone order with customer service on WhatsApp: 054-2985616

Up to 7 business days, but usually they arrive sooner 🙂

You should know that in the internet world, there's a concept called "secure website," and our website is, of course, 100% secure! What does that mean? It means you can relax and focus on shopping.
Our website complies with the highest data security standards [SSL], so your credit card details are encrypted and cannot be located or retrieved by a third party.
On any website that complies with the strictest data security standards, a closed lock icon will appear in the website's address bar to symbolize this.

We are an online store only, and it's important to mention that we allow exchanges and returns, so for any reason, you can exchange or return according to our policy.

Items purchased on the website can be exchanged up to 14 days from the date of receipt, provided they have not been used.
Items purchased on sale can be exchanged within one week of their receipt.
All you need to do is contact our customer service by email: contact@MyAnabelle.co.il or WhatsApp – 054-2985616
Please provide the order number / the name under which the order was placed and details of what you would like.
For full information on exchanges and returns, click here