Questions and Answers

All our jewelry is made of pure silver, Sterling Silver 925. Some are rose gold plated 14 karat. All jewelry has a stamp. Set with cubic zirconia.

The warranty covers all our jewelry and is valid for 6 months from the moment the order is placed on the website.
The warranty covers lost stones or tarnished jewelry. The warranty does not include loss, breakage, scratches, and tears.

Occasionally clean your jewelry with a special silver cleaning cloth. Store your jewelry in an open, dry place, not in a humid environment. All jewelry is set with cubic zirconia. To keep them sparkling as they were received, our recommendation is not to wet them. Cubic zirconia loses its shine in water over time. Do not wet plated jewelry. Over time, with water use, the plating may come off.

You can wet our silver jewelry without any concern.
Do not shower with rose gold plated jewelry to maintain the plating for a long time.

Exactly for this purpose, we have prepared a guide to help you understand your size. In any case, even if you ordered and the size is not suitable, you can exchange it. For the size guide click here

It's very simple! You choose the items you want, add them to the shopping cart, and choose your payment method: PAYPAL or credit card.
The order will arrive within 7 business days.
You can also place a phone order with customer service via WhatsApp: 054-2985616

Up to 7 business days, but usually arrives sooner 🙂

You should know that in the world of the internet there is a concept called: "secure website" and our website is, of course, 100% secure! And what does that mean? That you can be calm and focus on shopping.
Our website complies with the highest information security standards [SSL], so your credit card details are encrypted and cannot be located or restored by a third party.
On any website that meets the strictest information security standards, a closed lock icon will appear in the website's address bar symbolizing this.

We are an online store only, and it is important to note that we allow exchanges and returns, so for any reason, you can exchange or return according to our terms and conditions.

Items purchased on the website can be exchanged within 14 days of receiving the item, provided they have not been used.
Items purchased on sale can be exchanged within one week of receiving them.
All you need to do is contact our customer service via email: contact@MyAnabelle.co.il or WhatsApp – 054-2985616
Please state the order number / the name under which the order was placed and details of what you would like
For full information on exchanges and returns click here